det11's Terms & Conditions

General Provisions & Eligibility

det11 is an online gaming platform that provides users in Bangladesh with a range of entertainment options, including slots, casino games, fishing games, and sports betting. The terms set out below ("Terms") apply to users ("you" or "user") of the det11 website, mobile platform, and all related services.

By accessing this platform, browsing any page, or creating an account, you are considered to have fully accepted all provisions of these Terms. If you disagree with any part of these Terms, please refrain from using the platform.

Account Registration & Eligibility

2.1 Eligibility Requirements

To open an account and use services at det11, you must meet the following conditions:

• You must be at least 21 years of age.
• You are participating of sound mind and of your own free will.
• You are not located in any area or jurisdiction where online gaming is entirely prohibited.
• You may only have one active account in your own name.
• All information provided at registration must be truthful, accurate, and complete.

2.2 One Person — One Account

Only one account per person is permitted at det11. If the same individual or members of the same household operate multiple accounts using the same device or IP address, those accounts may be identified as "duplicate accounts." Such accounts may be closed and any associated funds may be forfeited.

2.3 Registration Process

At registration you must provide your correct name, date of birth, phone number, and email address. det11 may request additional identity verification documents at any time.

Account Security & Identity Verification

3.1 Password Protection

It is your responsibility to keep your det11 account login details completely confidential. Never share your username or password with any third party. det11 will never ask for your password by email or message for any reason.

3.2 KYC Verification Process

As part of the "Know Your Customer" (KYC) process, det11 may verify your identity before processing any withdrawal. Required documents may include:

• A copy of your National ID (NID) or passport
• A recent utility bill or proof of address
• Proof of ownership of your mobile banking account

If the required documents are not provided in time, withdrawals may be delayed or suspended. This is done for the protection of users.

Deposit & Withdrawal Policy

4.1 Deposit Methods & Limits

det11 currently accepts deposits through the following methods:

4.2 Withdrawal Policy

A minimum of ৳500 is required to withdraw funds from det11. Under normal circumstances, approved withdrawals are completed within 5 to 30 minutes. However, this time may increase in cases involving KYC verification or investigation of unusual activity.

4.3 Third-Party Payments Prohibited

Depositing funds from someone else's account or withdrawing to someone else's name is strictly prohibited. If such a transaction is detected, the account will be suspended immediately.

Bonuses & Promotional Offers

5.1 Welcome Bonus

First-time depositors at det11 will receive a 100% welcome bonus of up to ৳8,000. For example, depositing ৳1,000 earns a ৳1,000 bonus for a total balance of ৳2,000. Depositing ৳18,000 earns the maximum bonus of ৳8,000 for a total balance of ৳26,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20x, applied to the bonus amount only — not to the combined total of the deposit and bonus. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before winnings from the bonus can be withdrawn.

5.3 General Bonus Rules

• A bonus from a promotional offer can only be used within the designated time period.
• Multiple bonuses cannot be stacked together unless otherwise stated.
• Bonuses must be used for genuine gaming purposes only — not for money laundering or bonus abuse.
• det11 reserves the right to cancel or modify any bonus at any time.
• If bonus abuse is proven, that bonus and any winnings derived from it will be forfeited.

5.4 VIP Program

det11's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is provided at each tier — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, and 1.2% at Platinum. Regular active play and platform engagement are required to move to higher tiers.

Game Rules & Fair Play Policy

6.1 Fair Play Guidelines

det11 is committed to ensuring a safe and fair gaming environment. SSL encryption and fair play technology are used on the platform. The outcome of every game is entirely random and not predetermined.

6.2 Policy on Technical Errors

If a game is left incomplete due to a technical error, software issue, or connection loss, det11 reserves the right to void or re-review the result of that round. If a game displays an incorrect outcome or makes an incorrect payout, it will be corrected.

6.3 RTP & Game Information

RTP (Return to Player) measures how much a game theoretically returns over the long term. Each game provider (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) publishes their own game information separately. High-volatility or high-risk games may offer large rewards but can also result in financial losses.

Prohibited Activities

The following activities are strictly prohibited on the det11 platform and immediate action will be taken if detected:

• Operating multiple accounts or using someone else's account.
• Bonus abuse or exploiting weaknesses in the system.
• Money laundering or any illegal financial activity.
• Hacking, phishing, or any form of cyber attack.
• Assisting minors in creating accounts.
• Registering an account using fraudulent information.
• Collusion (attempting to influence game outcomes by coordinating with other players).
• Using automated software, bots, or any technology that provides an unfair advantage.

Account Suspension & Closure

8.1 det11's Authority

det11 reserves the right to temporarily suspend or permanently close any account, without prior notice, for any reason — particularly in cases of breach of these Terms.

8.2 Voluntary Account Closure

You may also close your account at any time by contacting det11 customer support. It is your responsibility to request withdrawal of any remaining balance before closing your account.

8.3 Inactive Accounts

Accounts that have been inactive for an extended period may be subject to a maintenance fee or may be marked as inactive. det11 will notify you by email before the specified period expires.

Privacy & Data Protection

det11 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep your data and financial transactions secure.

We publish detailed information about how we collect, store, and use your personal data on our Privacy Policy page. That page is an integral part of these Terms.

det11 never sells your personal information or shares it with any party other than approved third parties. However, information may need to be disclosed in response to legal obligations or valid requests from authorities.

Responsible Gaming

det11 follows responsible gaming as a core principle. Gaming is for entertainment — not as a source of income. We believe a healthy gaming experience is only possible when a player remains aware of their own limits.

• Set a personal budget and stick to it.
• Avoid placing large bets on impulse.
• Do not increase your stakes to recover losses ("chasing losses").
• Do not prioritise gaming over other activities in your life.

If you wish, you can request a deposit limit, time limit, or temporary break on your account through det11's customer support. For more details, visit our Responsible Gaming page.

Limitation of Liability

To the extent permitted by applicable law, det11 is not liable for the following:

• Any financial loss arising from a user's gaming activity.
• Losses caused by internet disconnection or issues with third-party software.
• Losses caused by a user's own mistakes or negligence.
• Temporary service outages due to unforeseen technical failures.

However, det11 is committed to ensuring the highest quality of service at all times and strives to resolve any issues promptly.

Changes to Terms

det11 reserves the right to partially or fully modify these terms and conditions at any time. If any significant changes are made, users will be notified via email or through the platform.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. The date of the latest update to these terms will always be noted at the top of this page.

Applicable Law & Dispute Resolution

Any dispute relating to these terms and conditions or your relationship with det11 will first be attempted to be resolved through amicable discussion. For this purpose, please contact our customer support team.

If a dispute cannot be resolved through discussion, both parties may proceed to mediation or arbitration. During dispute resolution, det11's records and log files will be considered conclusive evidence.

Contact

If you have any questions or complaints about these terms and conditions or any of det11's services, please contact us:

• [email protected]
• Live Chat — Active 24/7, in Bengali and English

Visit our other pages: About Us · Privacy Policy · Responsible Gaming · FAQ